Privacy Policy

Estefarya is a hair transplant clinic operating from Istanbul, Turkey, serving patients across the Netherlands and the rest of Europe.

This document explains what personal data we collect when you visit our website or contact us, why we collect it, and what rights you have under the EU General Data Protection Regulation (GDPR) and the Dutch AVG.

When you fill in our contact form, message us on WhatsApp, call us, or email us, we collect the information you voluntarily share: your name, phone number, email address, and any details of your enquiry.

When you browse the website, we may also collect technical information (IP address, browser type, device type, referral URL) and interaction data (which pages you visit, how long you stay, which CTAs you click), always via the analytics tools described below.

To respond to your enquiry and provide the medical information you requested.

To send you a personalised quote or consultation appointment.

To measure, understand, and improve our website and marketing.

To comply with legal obligations.

We use Google Tag Manager, Google Analytics 4, Meta (Facebook) Pixel, Microsoft Clarity, and TikTok Pixel to understand how visitors interact with our site.

These tools only activate after you click "Accept" on our cookie banner. If you decline, no analytics cookies are set.

You can change your choice at any time by clearing your browser's localStorage for this domain and reloading the page.

You have the right to access, correct, delete, restrict, or port your personal data. You can also object to processing and withdraw consent at any time.

To exercise any of these rights, email us at info@estefarya.com. We will respond within 30 days.

You can also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Enquiry data is stored for up to 24 months. Analytics data follows the retention policy of the respective tool (typically 14 months for GA4).

For any privacy-related question, please email info@estefarya.com.